Total operate a Banned Services Policy in the instance of a chargeback or mis-use of a Total product or service

 

If a customer requests a chargeback on a Total Web Hosting package or E-commerce package the service will be cancelled and customers will no longer have access to control panels and any associated websites will be taken down.

 

If a customer requests a chargeback on a Domain Name the Domain Name will be banned and customers will no longer have access to control panels and any associated websites will be taken down.

 

To release a banned Domain Name a customer must pay a £80 inc. VAT release fee and sign an agreement preventing further chargebacks and mis-use of Total products or services.